Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Islington
At Islington Flowers, we pride ourselves on being your trusted local florist, serving the Islington community with beautiful, fresh flowers for every occasion. We believe that every customer deserves only the best, which is why we offer our Fresh Flowers Guarantee: we deliver premium-quality floral arrangements that look stunning and stay fresh. Your satisfaction is our highest priority, whether we’re serving homes or businesses nearby.
Damaged-on-Arrival Flowers Policy
While we handle all floral arrangements with the utmost care, we understand that damage can exceptionally occur during transit. If your flowers arrive in an unsatisfactory condition—such as wilting, crushing, or significant bruising—please contact us within two hours of delivery. To help us resolve the issue quickly, we kindly request photos of the damaged flowers, including the outer packaging. This helps us investigate the cause and prevent recurrence.
Freshness Window and Quality Standard
Islington Flowers is committed to delivering flowers that remain vibrant and beautiful. We guarantee that your flowers will stay fresh for at least five days after delivery, provided they receive appropriate care, such as regular water changes and placement away from direct sunlight or heat sources. Should you encounter issues concerning the arrangement’s freshness within this five-day window, please notify us promptly with supporting images so we can address the concern.
Refund and Replacement Options
Our team wants every Islington Flowers delivery to exceed your expectations. If your order is damaged on arrival or fails our freshness guarantee, you may be eligible for one of the following remedies:
- Replacement: We can send you a fresh replacement arrangement at the earliest opportunity, subject to seasonal availability of your chosen flowers.
- Refund: We may offer a full or partial refund, depending on the extent of the issue and your preference. Refunds will be processed using the original payment method and may take a few working days to appear, depending on your bank or card provider.
In some cases, we may offer store credit as an alternative, which can be used towards future purchases.
How to Submit a Complaint
Your feedback is essential to us, and we value every opportunity to improve our service. If you have a complaint about our products, delivery, or customer service, please notify us as soon as possible with all relevant order details and any supporting evidence (such as photographs or a description of the problem).
We will acknowledge your complaint promptly and aim to resolve most issues within two working days. Your concerns will be investigated thoroughly by our dedicated customer service team. If a resolution cannot be immediately reached, you will be kept updated on the progress of your case, and we will take every measure to ensure your satisfaction with the outcome.
Trusted Local Service for Islington Households and Businesses
As a local business, Islington Flowers is dedicated to providing top-quality flowers and exemplary customer support to families and businesses throughout the area. We appreciate the trust you place in us and strive to deliver the very best with every order. Thank you for choosing the local florist with a commitment to quality and care.
