Welcome to Islington Flowers. We are dedicated to providing quality flower delivery across Islington and neighbouring areas, ensuring a convenient and reliable online shopping experience. By purchasing flowers, gifts, or related products through our website, you agree to comply with these Terms & Conditions. Please read them carefully, as they outline important rights and obligations pertaining to our online flower delivery service in Islington and the surrounding localities.
These Terms & Conditions apply to all customers placing orders for flower delivery with Islington Flowers via our website, encompassing Islington and all surrounding areas we serve. Use of our website and services confirms acceptance of these terms in full. Should you not agree, we request you refrain from placing orders with us.
1. Product Selection: Use our online catalogue to select flowers or related products. All items displayed are subject to availability. Photographs of bouquets and arrangements aim to represent the finished product but may vary slightly due to seasonal availability and supply factors.
2. Order Placement: To place an order, add chosen items to your cart and proceed to checkout. You will be prompted to provide customer and recipient details, delivery address (within Islington or designated surrounding postcodes), delivery date, and any special instructions.
3. Order Confirmation: Once your order is submitted and payment is processed, you will receive an order confirmation. This confirms we have received your order but does not yet signify acceptance. Orders are not binding until we have confirmed availability, processed payment, and prepared the arrangement for dispatch.
4. Delivery: We aim to deliver your chosen items on the date specified during checkout. While we strive to meet requested delivery deadlines, delivery times are estimates and not guaranteed. Forces outside our control (traffic, weather, seasonal surges) may occasionally affect timing. In the event of a delay, we will notify you when possible. Accurate delivery details are essential; Islington Flowers cannot accept liability for failed delivery due to incorrect address information.
5. Substitutions: We reserve the right to substitute flowers or packaging of equal or greater value and quality if specific blooms or products are unavailable. We endeavour to preserve the ‘look and feel’ of your chosen arrangement.
1. Pricing: All prices displayed on our website are in Pounds Sterling and include VAT where applicable. Delivery charges are listed separately and calculated at checkout depending on location and chosen service tier.
2. Payment Methods: We accept most major credit and debit cards, as well as other payment methods as indicated at checkout. By submitting payment information, you warrant that you are authorised to use the chosen method.
3. Payment Processing: Payment is required in full at the time of order. No order will be dispatched until cleared payment is received. All cardholders are subject to validation checks and authorisation by the card issuer; if payment is not authorised, the order will be cancelled by us with notification.
4. Security: Our website employs secure encryption technology to safeguard your transactions and personal information. Please ensure you connect through a secure network and keep your account details confidential.
1. Customer Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date by contacting us, so long as we have not already started to prepare your order. After this period, due to the perishable nature of flowers, we reserve the right to deduct reasonable costs incurred or to withhold reimbursement. For peak periods (such as Valentine’s Day and Mother’s Day), the minimum notice for cancellation may be extended due to demand.
2. Order Amendments: Changes (such as recipient details, delivery address, or card message) may be requested up to 24 hours before dispatch. We do our best to accommodate amendments but cannot guarantee changes if the request is made at shorter notice or after the arrangement has been prepared for delivery.
3. Islington Flowers Cancellations: In rare cases of unforeseen circumstances, including inability to obtain requisite materials or delivery issues, we reserve the right to refuse, cancel or refund an order, fully or in part. You will be notified promptly and offered an alternative or a full refund.
Due to the perishable nature of our products, returns are generally not accepted. If your order is incorrect, arrives damaged, or you are not satisfied for any legitimate reason, please contact us within 24 hours of delivery. We may request photographic evidence and will assess claims on a case-by-case basis. Remedies may include replacement, partial refund, or, where appropriate, a full refund.
Please note that flower life can be affected by environmental conditions and recipient care after delivery. We provide care instructions to assist in maximising freshness and vase life.
1. Accurate Information: Customers must provide correct information when placing orders, including recipient names, delivery addresses, and contact details. Islington Flowers is not responsible for failed or delayed deliveries resulting from inaccurate or incomplete details.
2. Recipient Availability: Please ensure someone is present at the delivery address to accept flowers. If no one is available, our delivery driver will follow the instructions provided (e.g., leaving with a neighbour, or in a safe place). If neither option is available, we may leave a calling card to arrange re-delivery; additional charges may apply.
3. Care of Products: After delivery, responsibility for the care of the flowers passes to the recipient. We are not responsible for issues arising from neglect or improper care after handover.
1. Exclusions: While we take every effort to ensure timely delivery and the highest product quality, Islington Flowers cannot accept liability for delays or failures in delivery due to circumstances beyond our reasonable control, including adverse weather, natural disasters, acts of God, strikes, or disruptions to service providers.
2. Indirect Loss: We are not liable for any indirect, incidental, or consequential loss or damage, including loss of profits, business interruption, or emotional distress, arising from the supply or use of products or services, except where such liability cannot legally be excluded.
3. Maximum Liability: Our liability to you in connection with any order will not exceed the total price paid for that order.
4. Product Suitability: Some flowers or plants may be unsuitable for certain people or pets. Where known, allergy and safety warnings are provided. You are responsible for ensuring products are suitable for the recipient.
All content on the Islington Flowers website, including product images, text, graphics, branding, and logos, is the property of Islington Flowers or its licensed suppliers. Use of this content for commercial purposes without explicit permission is strictly prohibited.
From time to time, Islington Flowers may offer promotional codes or discounts. These are subject to individual terms, may not be combined, and are typically one-time use per household. Codes must be entered at checkout to apply. We reserve the right to withdraw offers at any time and to refuse codes in cases of misuse.
We may update these Terms & Conditions at our discretion, for example to reflect legal requirements, changes in operating procedures, or improvements. When updated, the revised version will be posted on our website with the effective date. Continued use of our services after changes signifies acceptance. We recommend reviewing the terms periodically to stay informed.
Severability: If any provision within these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be removed or limited to the minimum extent necessary, and the remaining Terms will continue to apply in full force and effect.
Waiver: Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms & Conditions, and any disputes arising out of or related to orders placed with Islington Flowers, are governed by the laws of England and Wales. By placing your order, you agree to submit to the exclusive jurisdiction of the English courts.
We provide flower delivery online throughout Islington and surrounding districts, and these legal terms are intended to offer clarity and protection for customers across these areas.
If you have any questions or require clarification of these Terms & Conditions, we encourage you to contact us through the communication options listed on our website. We are committed to providing a transparent and customer-friendly online flower delivery service for Islington and beyond.
Thank you for ordering from Islington Flowers – your local online florist for Islington and all nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Islington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Islington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
